Who This is For


• Owners and support leaders who want reliable, brand‑safe service across channels.

• Teams that need faster first‑contact resolution without losing empathy.

• Beginners to AI who prefer plain language and copy‑ready examples.

• Anyone who must respect privacy/PII and write updates customers can trust.

What You'll Learn


• Omnichannel Support Essentials: triage, routing, tone control, and channel‑fit replies.

• Knowledge Base & Self‑Service Acceleration: turn tickets into KBs, FAQs, and guided flows.

• Quality Assurance & Agent Coaching: scorecards, calibrated examples, and coaching notes.

• Personalization & Customer Insights: kind recovery language and insight‑rich handoffs.

• Escalations, Risk & Compliance: clear incident updates and audit‑friendly notes.

• Metrics, Capacity & Continuous Improvement: weekly SLA/CSAT summaries and deflection ideas.

• Prompt Vault (Bonus): save your best prompts for triage, replies, KBs, and updates.

Choose a Pricing Option

How it Works


• Short, focused lessons with copy‑ready prompts you can paste into ChatGPT (Free or Pro).

• Clear guardrails for tone, privacy, accessibility, and compliance—built into each workflow.

• Beginner‑friendly examples you can adapt to any product or service.

• Self‑paced format—implement as you learn so progress is immediate.

What to Expect


What You Get

• A step‑by‑step playbook for triage, replies, knowledge, coaching, and updates.

• Templates and prompts for macros, summaries, KB entries, and status notes.

• A sustainable service cadence that respects calendars and guardrails.

• A curated Bonus Prompt Vault pulling examples from across the course.

Outcomes You Can Expect

• Shorter handle times and higher first‑contact resolution.

• Calmer, clearer replies that earn trust and improve CSAT.

• Less thrash in escalations with audit‑friendly updates.

• Continuous improvement via weekly summaries and simple experiments.

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